Program Manager, Capacity Building and Knowledge Management
Pact Malawi
Lilongwe, Malawi

Position Summary
The Program Manager, Capacity Building and Knowledge Management (PM, CB/KM), promotes capacity development and knowledge management within Pact Malawi and manages the development, coordination, and delivery of quality capacity building services to Pact Malawi programs and partners. The PM, CB/KM is responsible for implementation of Pact Malawi’s CB efforts under the Community REACH project, as well as Pact Malawi’s participation in the EBT-Prev and BRIDGE HIV prevention projects, led by PSI/Malawi and JHU/CCP, respectively.

Core Values: (Each employee is expected to embody Pact’s core values as a representative of the institution.)
Embrace Pact’s mission and core values, including the belief that—

• all people have a right to participate in decisions affecting their lives
• gender equity is mandatory for social transformation
• resource allocation choices are transparent and guided by sensitivity to the costs of operations, and financial accountability to our clients, in recognition of Pact’s role as steward of resources intended for the poor.
• Believe diversity in background, gender, and age strengthens our capacity to be wise managers of public and private funds.
• Do much of our work in teams, give anyone with a good idea the chance to run with it, and aren’t afraid of taking risks.
• Assert the primacy of gathering and sharing of information as essential roles for all employees.
• Regularly seek opportunities to market Pact’s programs, products, and services and network with external organizations and individuals to build strong alliances.
• Encourage staff growth and advancement, including training and professional skills building to increase knowledge and competence and to stay abreast of new developments, especially in technology.
• Strive for a healthy balance between work and life outside of work.

Specific Duties and Responsibilities
I. Manage Pact Malawi’s capacity building/organizational development (CB/OD) efforts

• Oversee Pact Malawi’s CB/OD efforts on three HIV/AIDS projects: Community REACH (approximately 45% effort), the PSI-led EBT-Prev (50%), and the JHU/CCP-led BRIDGE II (5%). This includes developing and monitoring project work plan implementation, coordinating relationships with prime partners, and monitoring project budgets.
• Manage agreements with Pact Malawi’s CB/OD partner(s) and service providers.
• Oversee administration of organizational capacity assessments of partners and development and implementation of partners’ institutional strengthening plans.
• Lead organizational network analyses of Pact Malawi’s REACH partners, and partners and service providers in EBT-Prev and BRIDGE II project areas.
• Supervise and conduct capacity building/organizational development and network strengthening technical assistance to Pact Malawi’s in-country partners.
• Supervise and mentor Pact Malawi’s CB/OD program officer; coordinate other Pact Malawi staff members’ input into CB/OD efforts.
• Lead or coordinate capacity building trainings in identified priority capacity areas.
• Actively participate in Pact’s OD community of practice, including attending meetings, contributing materials, and responding to requests for information.
• Oversee field testing in Malawi of new and improved technical methodologies, tools, and other products and services.
• Prepare CB/KM team monthly highlights and activity reports.
• Keep current with new best practices and capacity building services, tools, methodologies, and curricula; share and promote relevant knowledge/resources with Pact Malawi staff, in-country partners, and other relevant stakeholders.
• Represent Pact Malawi and its CB/KM work at conferences, agencies, meetings and other fora.
• Perform other duties as assigned.

II. Manage Pact Malawi’s knowledge management efforts

• Manage Pact Malawi’s in-house learning series.
• Ensure that the most up-to-date information regarding the programs or initiatives supervised by the employee is shared via a range of mechanisms: including reports, newsletters, and the web page.
• Work with monitoring, evaluation, and learning teams at Pact Malawi and Pact globally to track OD progress.
• Review relevant reports, evaluations, and other internal and external resources (including the tacit knowledge of individuals) as necessary to utilize Pact expertise and experience for improving program implementation.

Qualifications

• Familiarity with principles of capacity building, organizational learning, and development and their link to social change.
• Strong oral and written communication skills.
• Ability to lead and work effectively in a team consisting of people with different technical backgrounds and with varying levels of technical training.
• Ability to balance competing priorities and ensure that lines of communication remain clear and open.
• Well organized and able to prioritize multiple tasks, while achieving results.
• Ability to gain a thorough understanding of complex projects and systems, and to understand bigger picture and see strategies through to implementation.
• Ability to translate technical information into practical guidance and tools and effectively communicate these using print, electronic, and presentation media.
• Demonstrated training and facilitation skills.
• Strong computer skills including MS Word, MS Excel, PowerPoint applications.
• Sensitivity to other cultures and social systems and genuine interest in development issues.
• Ability to travel with Malawi up to 30% time.

Education and Experience Requirements

• Minimum 10 years work experience, with practical experience in developing and implementing capacity building in an international/community development context; familiarity with Pact’s OD tools and methodologies and organizational network analysis software a plus.
• Minimum 5 years experience managing programs and staff.
• Master’s degree or higher in international development, nonprofit management, organization development, or related field.

To apply for this position, please fill out the online application.

Due to the high volume of applications we can only contact those who will be involved in the interview process.