How We Engage

CCE in Development Alliances

Case Studies

Coca Cola
Microsoft
Pact Angola and Chevron Corporation
Pact Indonesia, Yayasan Pakta and Cabot Corporation
Banking on Youth – Pact Vietnam and Citibank
Corporate Community Engagement in Brazil
Instituto Ethos and Samarco Mineração
The Extractive Industries Network (EIN) – Pact Congo
Strengthening Community Responses to Disease – Pact Myanmar and Unocal Myanmar Offshore Ltd.
Pfizer and Pact Cambodia

Coca Cola
In March 2000, Coca Cola approached Pact to help in the design of a national library project. After working with Coca Cola for several months to create a detailed program, Pact discovered that local legal barriers prevented the two organizations from partnering to implement the project. With a recommendation from Pact, Yayasan Pakta, a local sister NGO, joined the project. The Coca Cola Foundation Indonesia and Yayasan Pakta worked initially in Java to transform four pilot libraries into youth learning centers. Each library developed an individual multi-phase 3-year plan, including personnel development, community outreach, program development and income-generating activities. The project resulted in considerable change in the library environments. Staff became entrepreneurial and customer service-oriented. Library attendance increased. Community members participated in a wide range of associated activities from storytelling to essay competitions. The success of the first four libraries motivated Coca Cola and Pakta to identify additional libraries to continue the transformation of these "storage rooms of books" into attractive alternative educational centers for youth.

For more information, please click here. [DOC]

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Microsoft
After attending a workshop facilitated by Pact on public-private partnerships, Microsoft Indonesia was interested in initiating a community development program. Microsoft Indonesia had limited experience working with local NGOs, and therefore wanted help to identify trustworthy local NGOs and to develop a sound program. Pact worked closely with Microsoft and two local NGOs to develop "INTERASKI 1: Technical Assistance to Young Minds in Motion Program". The 1-year project provided computer literacy training to street children. After facilitating the formation of the partnership, the company asked Pact to manage the entire implementation of the project. At the end of a year, the project met its short-term goal to train over 225 street children in basic computer skills and to increase the capacity of two local NGOs. Along with learning computer skills, the NGOs and the street children developed a range of income-generating activities to sustain the project beyond Microsoft's funding period. The success of this first partnership led to the creation of "Interaski-2," a program to provide computer literacy for specific target groups. Pact identified four NGOs working with the target groups and pursued a project of enhancing the computer literacy of the NGOs and target individuals.

For more information, please click here. [DOC]

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Pact Angola and Chevron Corporation
In 1996 Pact Angola was working to strengthen the role of civil society in Angola to strengthen its competence, legitimacy and accountability. The three main objectives of the NGO Strengthening Program were:

  • Building organizational capacity of NGOs
  • Strengthening linkages among NGOs
  • Strengthening linkages between NGOs and other sectors.

A total of 36 NGOs from 11 different geographic areas participated in extensive Pact training, focusing on financial management, human resource management, strategic planning, governance and civil society.
Pact's relationship with Chevron Angola began in 1998 with Chevron's Business Development Department when Pact developed a proposal for microfinance funding to USAID. Pact needed a 25% non-USAID match and Chevron agreed to provide this match, valued at approximately $350,000. Pact had selected ASSOMECA, a women's business association, to be the local Angolan project partner. Though the USAID application was not approved, Chevron's Business Development Department and Pact collaborated to build the capacity of ASSOMECA.

Two Pact facilitators conducted "Strategic Planning" and "Planning, Monitoring and Evaluation" workshops for ASSOMECA and 13 other Cabinda-based NGOs. Chevron paid all costs with the exception of the Pact training manuals. Pact offered key components of its standard NGO strengthening series to NGOs in Cabinda at almost no cost. Chevron also sent one of their Business Development staff to be trained as a facilitator in Pact's "NGO Governance" and "Human Resource Management" training modules. In return for this "technology transfer" made by Pact, Chevron agreed to replicate these two workshops with the same Cabinda-based groups of NGOs who participated in the first round of training.

For more information, please click here . [DOC]

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Pact Indonesia, Yayasan Pakta and Cabot Corporation
In 1995, Pact and Cabot Corporation initiated a relationship. Cabot Corporation is a Boston-based specialty chemicals company that produces carbon black, a substance that strengthens roads and tires. The relationship began in the classic philanthropic tradition of giving small financial donations for issues of local concern, including HIV/AIDS and environmental education. In fact, Indonesia's only nationally accepted curriculum to train eco-guides for ecotourism in the National Park system was partially supported by a donation from the Cabot Corporation Foundation.

As the relationship deepened and as the capacity of Pact's local NGO partner Yayasan Pakta grew, working agreements were put into place directly between Yayasan Pakta and the Cabot Corporation Foundation. With assistance from, and in close collaboration with, the Foundation, Yayasan Pakta developed an extensive outreach and internet education and awareness program for youth regarding HIV/AIDS. At the invitation of Yayasan Pakta, Cabot staff also participated in local community meetings to design the program, which helped to build trust on both sides. Finally, an informal steering committee was formed, comprised of Yayasan Pakta's Executive Director, Pact/Indonesia's Country Representative, and P.T. Cabot Indonesia's President Director.

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Banking on Youth – Pact Vietnam and Citibank
In the interests of long-term social and economic development in Vietnam, Citibank, Pact and the Viet Nam Youth Federation launched a project called "Banking on Youth" from August 1999-August 2001. The goal of the project was to develop a sound program for young entrepreneurs who would come from greater Hanoi and be potential Citibank Hanoi clients by demonstrating their ability to expand businesses and manage savings and loans. To that end the goals of the project were three-fold:

  • to target poverty reduction by identifying a group of potential young entrepreneurs who, with training and access to capital can start or expand small businesses,
  • to assist Citibank Hanoi in the development of a new financial service targeted at borrowers who have not typically been part of the national commercial banking sector in Viet Nam, and
  • to expand the capacity of the local Vietnamese program partner in the development of sustainable microfinance and small enterprise programs.

Implementing the program drew upon the strengths of each partner. Citibank brought technical support, knowledge of the banking sector in Viet Nam and program capital; the Youth Federation brought its extensive local network of young entrepreneurs; and Pact brought knowledge of microfinance and small enterprise development.

The goals of the project were only partially met. Due to differences in understanding of the fundamentals of program sustainability, the local partner did not expand its capacity to run sustainable microfinance programs. However, microfinance best practices training manuals (including: "Module I: Microfinance Accounting Systems, An Introduction to Field and Project Accounting" and "Module II: Microfinance Best Practices: An Introduction to Best Practices in Project Design for Microfinance") were developed.

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Corporate Community Engagement in Brazil
Pact implemented its Engagement to Action Process (E2A) in Brazil with a national mining company. E2A is a highly interactive, comprehensive process that combines the diverse objectives of stakeholder engagement, social investment, and community development. In bringing communities and companies together in an open forum to discuss issues, share perspectives, identify priorities, and plan action initiatives, E2A helps participants establish common ground for community development and corporate social investment while identifying issues of greatest community concern related to company operations. The Pact approach incorporates strategies and specific tools to encourage regular analysis of the relationship. The Pact approach also provides the means to improve corporate social accountability and impact over time. Through E2A, the formation of social compacts becomes a fundamental element of meaningful engagement with the local community.

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Instituto Ethos and Samarco Mineração
In Anchieta, Brazil?Pact became involved with Instituto Ethos located in Sao Paulo, Brazil in June 1999. Pact and Ethos recognized that the highly participatory elements of Pact tools and approaches could benefit stakeholder engagement, particularly when working with representatives of the local community. Pact sought to test the E2A approach with a company that met specific criteria. The company had to have a strong reputation in pursuing social responsibility, be located in a sector of importance to engagement, express a long-term commitment to the engagement process, and have clear support from executive leadership to pursue such activities. In November of 2000, Pact and Samarco Mineração, a mining company of iron ore pellets for blast furnaces, which met all of the above criteria, signed an agreement to test the approach.

Pact and Instituto Ethos worked closely with Samarco to ensure that a sustainable relationship was created and that specific goals identified during the E2A process were met. The company and community built these goals together with a common understanding of the concerns and values of the community and a commitment to the proposed methodology. This relationship was based on a theory of trust and transparency between the company and community.

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The Extractive Industries Network (EIN) – Pact Congo
Since 2004, Pact has engaged in Katanga province of the Democratic Republic of the Congo with responsible, internationally-listed mining companies, such as Anvil Mining, First Quantum Minerals, Tenke Fungurume Mining (Freeport-McMoRan and Tenke Fungurume Corporation), to help manage their social license to operate. Pact provides companies with expert knowledge of the social and political risks and opportunities in the Congo and innovative community-driven development solutions.

Currently, Pact is working in 70 villages throughout Katanga province and may expand to Orientale province in Northeast Congo. Activities fall primarily in two categories: social development and good governance. On the social development side, Pact is working with companies and local communities to identify needs and design sustainable and effective solutions. Programs include education, health, agricultural extension, small and medium enterprise development and small infrastructure projects. Pact believes local communities must be involved in projects from the outset in order to ensure sustainability and success. Pact thus helps companies communicate with communities in order to both manage expectations and to identify mutually agreeable development interventions.

Pact's governance work seeks to create the enabling environment for successful business and poverty reduction. Pact helps companies understand the major governance issues in the Congo and builds programs to enable companies to meet international norms and standards. For example, Pact is currently working with security managers for a number of companies in Katanga province to help with the practical implementation of the Voluntary Principles on Security and Human Rights (VPs). Pact has created a space for managers to discuss the context specific challenges and to develop appropriate solutions. Pact then helps monitor the implementation of the VPs and devise company-specific tailored solutions to weaknesses.

Pact is also working with companies, communities and international stakeholders to develop innovative solutions to the issue of artisan mining. Artisan mining, while legal under certain parameters and under certain conditions, is often practiced in ways that endanger the safety of the miners themselves and can seriously impact large-scale mining operations. Pact is a world leader in the development of viable solutions to these issues.

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Strengthening Community Responses to Disease – Pact Myanmar and Unocal Myanmar Offshore Ltd.
A partnership between Unocal Myanmar Offshore Ltd., Unocal Foundation and Pact was launched in September 2003 to support a community health development project in Myanmar (Burma). The launch followed nearly two years of dialogue, due diligence, and independent and collective discussion about such important issues as human rights, corporate responsibility, engagement philosophy, and community development. The case study tells the story of how civil society and business can find common ground and common cause?even in the context of dramatically challenging issues?in ways that deliver effective and sustainable results and enable both organizations to draw on the vision, expertise, commitment and skills of the other. Along the way we learned to listen attentively, raise difficult questions, set expectations, and commit time and resources to get the partnership and the project right. Reflecting the "engagement philosophy" both organizations espouse, our case study profiles the partnership building process and the sustainable development outcomes being achieved.

Two primary objectives drive SCR.

  • Individual attitudes and behaviors reflect increased responsibility and capacity for self-determined health and development, seen through:
      • Increased adoption of behaviors and environmental supports that prevent disease and improve health
      • Increased capacity to appropriately diagnose disease, seek treatment, and to provide local care for those affected
      • Decreased individual dependence on external change agents through increased local responsibility for common health and development issues, supported by sustained self-managed financial resources
  • Communities shape their own health and development environments through:
      • Regular community planning and action on health and development
      • Provision of basic care services for chronic diseases, including HIV, and monitoring of member treatment programs, including TB DOTS
      • Marketing health products including but not limited to condoms, insecticide treated nets/bednets, and water purification treatments
      • Management of a health and development fund that supports disease prevention, treatment, and care management

To date, Pact Myanmar's Strengthening Community Responses to Disease (SCR), has reached 650,000 people in730 rural villages in 7 townships in the Dry Zone, Myanmar. By March 2010, the initiative has been planned to reach 2,122 rural villages in 15 townships, with a total population of 1.8 million. The project takes an innovative commitment-building approach that employs participatory learning and action to build sustained community responses to disease. A community health and development approach provides the cornerstone for our interventions. A three-day nonprescriptive workshop enables a community to explore the health situation in its village, analyze the nature of diseases they are burdened with, and develop action plans to address priority concerns. Plans can vary widely from describing steps that result in improved latrine construction, to community-led HIV/AIDS education for self-identified vulnerable groups, and development of procedures to ensure that people on directly observed treatment short courses (DOTs) get their treatments.

The second focal point of Pact's approach involves the local design and management of a Village Health and Development Fund (VHDF). The VHDF is generated through a mix of household-level contributions with matching support at the time of establishment from Pact. Communities set their own priorities for how the fund is used, typically giving higher interest loans to the more well-off within the community, and using these proceeds to subsidize the health and development needs of the community's poorest. Successful community management of a fund is one of the strongest indicators of empowerment, not just for the benefits that the fund provides to its members, but for its role in binding groups in support of further reaching objectives.

For complete case study, please click here. [DOC]

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Pfizer and Pact Cambodia

Stigma and discrimination against people living with HIV/AIDS (PLHIV) and orphans and vulnerable children persist in Cambodia. Community-based discrimination isolates PLHIV and forces those most vulnerable underground with negative consequences to their physical and psychosocial health. As HIV/AIDS has spread out of the cities and into the rural areas, more and more children are suffering from the impact of AIDS – not through their own infection, but because the disease is taking away their parents. As parents become infected, their health deteriorates, roles are reversed, and children begin taking care of their parents. Once a parent dies, children are left without the care, support and protection needed to become health and productive citizens. They become even more at risk of leaving school, developing health problems and exploitation.

The Pfizer-Pact partnership, now in its fifth year, has supported a variety of work with other NGO and health care partners to reduce stigma and discrimination, promote better health care, and provide support for PLHIV and strengthening coping mechanisms for orphans and vulnerable children in target communities. The partnership has produced a toolkit, has created three provincial networks, has trained PLHIV support group leaders, and has strengthened awareness and skills among health provider organizations and community-based care providers at the community level.

Training and outreach activities target care providers and PLHIV, especially in the remote areas, through:

  • intensive two-day workshops
  • monitoring and evaluation activities,
  • regular field coaching and mentoring to partner organizations,
  • partner-led training activities in the provincial networks,
  • establishment of Children Support Committees and PLHIV Community Volunteer Networks,
  • community forums on reducing stigma and discrimination,
  • community education activities on hygiene and HIV/AIDS awareness to promote best practices in self-care and prevention,
  • education and training on appropriate care,
  • treatment and rights of PLHIV,
  • and community resource mobilization activities.

Discrimination and stigma associated with PLHIV and orphaned and vulnerable children exacerbate the difficulties in addressing the disease since they inhibit people from disclosing their disease and pursuing appropriate care and treatment. This has serious repercussions for the larger society, community health and well-being. Pfizer is addressing HIV/AIDS through its core business. Through its corporate responsibility and philanthropy, Pfizer seeks to broaden the reach of its education on HIV/AIDS awareness and prevention, care and treatment through civil society networks and programs that reach people the company's core business operations would not ever reach directly.